When you book with Sun Travel Inc. (hereafter “Sun Travel”) the following Terms and Conditions become part of your contract. By accessing, browsing or making a reservation through this website, you expressly accept these Terms and Conditions, without modification, and intend to be legally bound by them. To the extent any travel products and/or services are booked through your Travel Agent or the Sun Travel Sales Centre, you agree that these Terms and Conditions apply to all transactions. Please read these Terms and Conditions carefully. If you do not accept all of these Terms and Conditions, please do not use the website or make any reservations through Sun Travel.

DOCUMENTATION: It is the passenger‘s responsibility to obtain, at their own expense, all documentation required by the relevant authorities for travel to your destination and for your return. It is also the responsibility of the passenger to obtain all relevant information for travelling including but not limited to schedules, airlines, passport, visas, tourist cards and hotels. The Travel agency is not responsible for any matter concerning your travel documents.

We take care of you from your arrival until the day of your departure. With our representatives at the destination, we’ve got you covered.

CUSTOMS AND IMMIGRATION: Customs, airlines and immigration officials may deny a passenger entry or exit of their country for any circumstance. Sun Travel will assume no responsibility whatsoever for passenger(s) denied carriage by the airline or refused entry into any country. Canadian Citizens must carry a valid Canadian Passport. Canadian citizens can contact Foreign Affairs Canada at www.travel.gc.ca for assistance in obtaining this information. Non-Canadian Citizens please contact the relative Tourist Board or Consular Office prior to booking with us. Please note that several countries now require that your passport be valid for up to six months after the completion of your travel in order to be accepted by them as a valid travel document. If your passport is damaged in any way, you could be denied boarding and you will be responsible for all costs associated with a new passport and a replacement holiday. Sun Travel is not responsible and will not refund any money.

Entry to other countries may be refused even if the required information and travel documents are complete. Living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those in Canada.

LAWS AND CUSTOMS: In order to familiarize yourself with relevant laws and customs and the necessary documentation for your travel from and return, we recommend that you refer to the relevant tourist boards, embassies or consulates for the countries that you will be visiting. Sun Travel encourages all travelers to visit www.travel.gc.ca prior to travel for valuable and informative information.

BAGGAGE ALLOWANCE: You must consult with your Travel Agent and the specific airline on which you are travelling for weight restrictions on both chartered and scheduled air service. Lost or damaged baggage is the responsibility of the airline, which may have limited liability. We strongly recommend that you purchase Travel Insurance to compensate you for loss of, or damage to, your baggage. In the event of damaged, lost or delayed baggage, please contact the airline representative before leaving the airport. Failure to do so will invalidate any potential claim you may have against the airline.

FLIGHT TIMES AND RECONFIRMATION: All flight times, airlines and type of aircraft, as well as itineraries, are subject to change with or without prior notice. It is your responsibility to contact the airline shown on your ticket within 24 hours prior to each departure to reconfirm flight time. Further, if you have purchased an “air only” holiday it is your responsibility to advise your Travel Agent of a telephone number at your destination.

CONNECTING FLIGHT TIME: All connecting flight reservations are made at your risk and you assume the cost of any loss in the event of a change to the flight arrangements that may require you to change your connecting flight(s). Sun Travel cannot be held liable for damages or additional fees incurred by passengers due to a missed flight connection for whatever reason.

CANCELLATIONS: We strongly recommend travel cancellation insurance to protect your trip. Get travel insurance quote and book your policy at: www.travelinsurance4canada.com or call our office for a quote.

In the event of cancellation, the travel agent should be notified immediately.

As we book travel services with several tour operators, airlines, car rental companies and other travels services providers there are not a standard set of rules. Each travel provider has his own cancellation policies.

You should check the cancellation policies listed on the invoice and travel documents sent to you. before booking your trip call our office for any question.

ELECTRONIC TRAVEL AUTHORIZATION: Starting March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and foreign nationals with a valid visa. Find out if you need an Electronic Travel Authorization … Visit: http://www.cic.gc.ca/english/visit/visas.asp

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